Port a Number

How to transfer your number by carrier (A to Z list)

AT&T Wireless

1. Account number
2. • To find your account number, look in the top-right corner of your bill, or go to myAT&T Profile and scroll to My linked accounts. (You can also reset your passcode here if you’ve forgotten it.)
3. PIN number
   • To request your Number Transfer PIN, dial *7678 from your AT&T phone and enter your passcode when prompted. You’ll receive a temporary 4-digit Number Transfer PIN in your messages.
4. Additional Information
   • Most AT&T accounts are locked by defaults, and “Wireless Account Lock” must be disabled before AT&T will allow your number to be transferred. To disable Account Lock in the myAT&T app:
   • Go to Services
   • Select Mobile Security
5. NOTE: AT&T employees can’t generate a Number Transfer PIN on your behalf, so please don’t bother trying to get one via their customer service line.

AT&T Prepaid

1. Account number
   • Contact AT&T Prepaid at 1-800-901-9878 for assistance
   • Or, 611 from your AT&T wireless phone
2. PIN number
   • A transfer PIN is not needed
3. Additional Information
   • Don’t disconnect your AT&T line until after your number is moved. Due to recent changes in their number transfer process, AT&T has added fraud protection to all accounts, and will send you a text to confirm your transfer request. All you need to do is reply to this text in order for your number to be released.
   • AT&T employees can’t generate a number transfer PIN on your behalf, so please don’t bother trying to get one via their customer service line.

Airvoice Wireless

1. Account number
   • It’s your 20-digit Airvoice Wireless SIM card number. Or, contact Airvoice Wireless at 888-944-2355.
2. PIN number
   • It’s the last 4 digits of your Airvoice Wireless phone number.
3. Please visit airvoicewireless.com/account/otpportout to initiate the port out process.

Bandwidth

1. Account number
   • Contact Bandwidth at 919-937-2024 for assistance.
2. PIN number
   • Contact Bandwidth at 919-937-2024 for assistance.

Boost

1. Account number
   • Contact Boost at 833-502-6678 for assistance.
2. PIN number
   • It’s your Boost Personal Security PIN to log in.
   • Or, contact Boost at 833-502-6678

CenturyLink

1. Account number
   • Check the upper right-hand corner of your CenturyLink bill. It’s the phone number plus 3 digits.
   • Once you log in on the website, you’ll find it in the upper right-hand corner of every page.
   • Or, contact CenturyLink at 866-642-0444 for assistance.
2. PIN number
   • Contact CenturyLink at 1-800-201-4099 for assistance.

Consumer Cellular

1. Account number
   • Located in the upper right corner of your invoice. It’s also displayed on the Profile page in My Account.
2. PIN number
   • Contact Consumer Cellular at 888-345-5509 for assistance.

CREDO Mobile

1. Account number
   • Can be found in three places: on the 1st page of your monthly bill, in Member Services in the top right-hand corner, and by texting ACCOUNT to 27336.
2. PIN number
   • Contact CREDO at 800-411-0848 for assistance.

Cricket

1. Account number
   • Locate it by signing into your myCricket App.
   • Or, contact Cricket at 800-274-2538 for assistance.
2. PIN number
   • Dial *PORT (*7678) from your Cricket Wireless Phone to obtain your number transfer PIN.

EasyGo

1. Account number
   • Contact easyGo at 1-800-643-4926 to obtain permission.
2. PIN number
   • Contact easyGo at 1-800-643-4926 for assistance.

FreedomPop

1. Account number
   • Log in at my.freedompop.com then visit my.freedompop.com/settings/port-out-info or click on Manage Settings. Then click on Port Out Info.
2. PIN number
   • Log in at my.freedompop.com then visit my.freedompop.com/settings/port-out-info or click on Manage Settings. Then click on Port Out Info.

Frontier

1. Account number
   • Your 17-digit Account Number can be found by signing in to “My Account” and selecting “My Profile” and you’ll find your account number in the “Account Information” tile. On the paper bill, your Account Number is located at the top left under Account Summary.
2. PIN number
   • Contact Frontier at 1- 800-921-8106 to request your number transfer PIN.

Google Project Fi

1. Account number
   • After logging into your Google Fi account, go to “Manage plan,” then select “Leave Google Fi.”
   • Or, contact Google Fi at 844-825-5234.
2. PIN number
   • After logging into your Google Fi account, go to “Manage plan,” then select “Leave Google Fi.”

Google Voice

1. Account number
   • Your 10-digit phone number. However, you must first unlock your number.
   • On your computer, open Google Voice. At the top right, click Settings and then Settings. Go to the Account section. Under the Google Voice number you wish to port out, click Unlock. Complete the payment with your Google Account.
2. PIN number
   • It’s the same PIN you use when you access your Google Voice voicemail.
3. Additional Information
   • When you unlock your Google Voice number, it costs $3 USD. But if your number was originally ported in from another carrier, there’s no charge.

H2O Wireless

1. Account number
   • You need to contact 1-800-643-4926 to obtain permission.
2. PIN number
   • It’s the last 4 digits of your SIM’s ICCID. This can usually be found printed on the back of the SIM card, or you can find it in your phone settings under ‘About Phone’.
   • Or, contact H2O Wireless at 1-800-643-4926 for assistance.

Inteliquent

1. Account number
   • Contact Inteliquent at 866-388-7258, then select option 3 for assistance.
2. PIN number
   • Contact Inteliquent at 866-388-7258, then select option 3 for assistance.

Kroger Wireless

1. Account number
   • Dial 611 to locate your account number.
2. PIN number
   • Dial 611 to locate your PIN number.

Line2

1. Account number
   • Submit a request form at https://support.line2.com/hc/en-us/requests/new for assistance.
   • Or, contact Line2 at 888-472-9900 for assistance.
2. PIN number
   • Submit a request form at https://support.line2.com/hc/en-us/requests/new for assistance.
   • Or, contact Line2 at 888-472-9900 for assistance.

Lively

1. Account number
   • Find it in your Lively online account.
   • Or, contact Lively at 800-733-6632 and press 3.
2. PIN number
   • It’s “0000” (without the quotation marks).

Lycamobile

• Account number
  • Contact Lycamobile at 866-277-3221 for assistance.
• PIN number
  • Contact Lycamobile at 866-277-3221 for assistance.

magicJack

1. Account number
   • You can find it in your magicJack online account or by contacting magicJack at 844-866-2442 for assistance.
2. PIN number
   • Your number transfer PIN is the same as your magicJack online account password.
   • We recommend you reset your password to a eight-digit numerical password for convenience during the porting process.

Metro by T-Mobile

1. Account number
   • Contact Metro by T-Mobile at 888-863-8768 for assistance.
   • Your account number is found on payment confirmation texts and payment details on the Payments page.
2. PIN number
   • Contact Metro by T-Mobile at 888-863-8768 for assistance.
   • Or, you can reset it here: https://www.metrobyt-mobile.com/my-account/sign-in

NumberBarn

1. Account number
   • After logging into your online NumberBarn account, go to “Numbers,” select the number you wish to port out, then select “Port Out.”
2. PIN number
   • After logging into your online NumberBarn account, go to “Numbers,” select the number you wish to port out, then select “Port Out.”
3. Additional Information
   • Porting takes 3 to 7 business days, up to 10 business days, to port away. The ports are unlikely to complete within minutes or hours.

Ooma

1. Account number
   • It’s “1” (without the quotation marks) plus your 10-digit Ooma phone number.
   • Or, contact Ooma at 888-711-6662 for assistance.
2. PIN number
   • Contact Ooma at 888-711-6662 for assistance.

Optimum Mobile

1. Account number
   • Your Optimum Mobile Account Number is visible at the top of the screen when you sign in to MyMobile.
   • Or, contact Optimum MyMobile at 833-449-8586
2. PIN number
   • To request your Transfer PIN, please contact an Optimum Mobile expert at 866-200-7186 Your PIN will be sent to you via email and text and is good for 7 days. If you forget or lose your PIN, you can contact us again for a new one.

Peerless Network

1. Account number
   • You will have to use the Port-Out Portal. Requests for access to the Portal can be made at port-out@peerlessnetwork.com.
2. PIN number
   • You will have to use the Port-Out Portal. Requests for access to the Portal can be made at port-out@peerlessnetwork.com.

Puppy Wireless

1. Account number
   • After logging into your online Puppy Wireless account, you can find it on the left-hand side of your online dashboard.
   • Or, contact Puppy Wireless through Live Chat on their website.
2. PIN number
   • It’s the last 4 digits of your Puppy Wireless phone number.

Pure Talk

1. Account number
   • Contact Pure Talk at 877-820-7873 for assistance.
2. PIN number
   • Contact Pure Talk at 877-820-7873 for assistance.

Red Pocket Mobile

1. Account number
   • Click “Port Management” in your Red Pocket online account and turn your Port Out blocker OFF. After you turn your Port Out blocker off, you’ll be able to see your Account Number, Transfer PIN and Profile Zip Code.
   • Contact Red Pocket at 712-775-8777 for assistance.
2. PIN number
   • Click “Port Management” in your Red Pocket online account and turn your Port Out blocker OFF. After you turn your Port Out blocker off, you’ll be able to see your Account Number, Transfer PIN and Profile Zip Code.
   • Contact Red Pocket at 712-775-8777 for assistance.
3. Additional Information
   • Please remember that you must complete the number transfer process before you cancel your RedPocket Mobile account. If you cancel your RedPocket Mobile account first, your number may be lost.

SafeLink Wireless

1. Account number
   • It’s your phone’s IMEI or MEID.
   • Or, contact SafeLink Wireless at 800-723-3546 for assistance.
2. PIN number
   • It’s “0000” (without the quotation marks).

Selectel Wireless

1. Account number
   • After logging into your Selectel Wireless online account, find the 8-digit number labeled “Account.”
   • Or, contact Selectel Wireless at 877-218-5744 for assistance.
2. PIN number
   • Contact Selectel Wireless at 877-218-5744 for assistance.

SIMPLE Mobile

1. Account number
   • Contact SIMPLE Mobile at 877-878-7908 for assistance.
2. PIN number
   • Contact SIMPLE Mobile at 877-878-7908 for assistance.

Spectrum Wireless

1. Account number
   • After logging into your Spectrum Mobile online account, go to the “Billing” tab, then “Billing Details,” then “View Statements.”
   • Open a statement to see your account number at the top.
2. PIN number
   • While logged into your Spectrum account, select “Services,” then select “Mobile.” Choose the line you want to transfer out, scroll down and select “Transfer PIN.”
   • Or, contact Spectrum Mobile at https://www.mobile.spectrum.com/support/ or 833-224-6603 for assistance.

Straight Talk

1. Account number
   • It’s your phone’s MEID or IMEI. If you are using a BYOP SIM card, it’s the last 15 digits of your SIM number.
   • Or, contact Straight Talk at 877-430-2355 for assistance.
2. PIN number
   • After logging into your Straight Talk My Account page, go to My profile > Number transfer PIN
   • Set up a PIN if this field is blank.

T-Mobile

1. Account number
   • To locate your account number, go to the top center of the welcome screen after logging into your T-Mobile online account. Or, you can find it in the top right of the first page of any T-Mobile paper bill.
2. PIN number (aka Temporary Port Out PIN)
   • You can generate a Temporary Port Out PIN either through your account on T-Mobile.com or the T-Mobile app.
     • T-Mobile App:
       • Select Account > Profile Settings
       • Choose Line Settings > Request a transfer PIN
       • Follow the directions on the screen
     • T-Mobile.com:
       • In the top right corner, select My Account or your name.
       • Choose Profile > Line Settings
       • Select Request a transfer PIN > Get a transfer PIN
       • Follow the directions on the screen
3. How to turn off Port Out Protection
   • Log in to your T-Mobile account
   • Under Lines and Devices, select the desired line
   • Scroll down to Active Add-Ons and select Manage Add-Ons
   • Scroll Down to Services
   • Deselect Port Out Protection
4. TIPS
   • Each user must request their own transfer PIN within their line settings.
   • If transferring over more than one phone number, make sure to transfer the non-primary account holder first, in order to prevent being locked out of the account for subsequent transfers. If the primary account holder is transferred out first, then other users on the account have to then make an account with T-Mobile, set up billing, and then request a number transfer PIN.

T-Mobile Prepaid

1. Account number
   • Contact T-Mobile prepaid at 1-800-937-8997 for assistance.
2. PIN number
   • Contact T-Mobile prepaid at 1-800-937-8997 for assistance.
3. How to turn off Port Out Protection
   • Log in to your T-Mobile account
   • Select Line Details in the My T-Mobile menu
   • Under Plans and Services, select Choose Your Services
   • Deselect Port Out Services

Tello

1. Account number
   • Go to Porting tab in your online account. Scroll down to the Port Out section and click Information. Click on the Retrieve Port Out Information button.
2. PIN number
   • Go to Porting tab in your online account. Scroll down to the Port Out section and click Information. Click on the Retrieve Port Out Information button.

TextNow

1. Account number
   • To locate, please access the live chat on https://help.text.now.com/hc/en-us
2. PIN number
   • To locate, please access the live chat on https://help.text.now.com/hc/en-us

Ting

1. Account number
   • After logging into your online Ting account, go to “Account Settings,” then “Port Out or cancel mobile service.”
   • Or, contact Ting at 855-846-4389 for assistance.
2. PIN number
   • After logging into your online Ting account, go to “Account Settings,” then “Port Out or cancel mobile service.”
   • Or, contact Ting at 855-846-4389 for assistance.
3. Additional Information
   • Although you can transfer your number at any time in your billing cycle, if you plan on waiting until the end of your cycle, we recommend submitting your number transfer at least 48 hours before the end of your current cycle.

Total Wireless

1. Account number
   • It’s your phone’s IMEI. You can find it on the settings menu of your phone or by dialing the *#06# prompt.
   • Or, Contact total wireless at 866-663-3633 for assistance.
2. PIN number
   • It’s “0000” (without the quotation marks). Contact total wireless at 866-663-3633 for assistance.
   • Or, Contact total wireless at 866-663-3633 for assistance.

Tracfone

1. Account Number
   • If you bought your phone from Tracfone, it is your phone’s IMEI or MEID number.
   • If you brought your own device (BYOD), it is the last 15 digits of your SIM card number.
2. PIN number
   • Find it under your Tracfone account profile page.
   • Or, contact Tracfone at 800-867-7183 for assistance.

Ultra Mobile

1. Account number
   • Contact Ultra Mobile at 888-777-0446 for assistance.
2. PIN number
   • It’s the last 4 digits of your Ultra Mobile phone number.

UNREAL Mobile

1. Account number
   • After logging into your UNREAL Mobile account at my.unrealmobile.com, go to “Settings,” then “Port Out Info.”
   • Or, contact UNREAL Mobile at 310-807-6388 for assistance.
   • Click on https://help.unrealmobile.com/hc/en-us/articles/360032749811 to start the process
2. PIN number
   • After logging into your UNREAL Mobile account at my.unrealmobile.com, go to “Settings,” then “Port Out Info.”
   • Click on https://help.unrealmobile.com/hc/en-us/articles/360032749811 to start the process.

UScellular

1. Account number
   • Contact UScellular at 888-944-9400 for assistance.
2. PIN number
   • Contact UScellular at 888-944-9400 for assistance.

US Mobile

1. Account number
   • Contact US Mobile at 878-205-0088, or email help@usmobile.com for assistance.
2. PIN number
   • Contact US Mobile at 878-205-0088, or email help@usmobile.com for assistance.

Verizon

1. Account number
   • First, disable your Number Lock in your account by going into “Settings,” selecting “Number Lock” and turning it off for the number(s) you wish to unlock. Then select “Save Changes.”
   • Your Account Number can be found in your My Verizon account under “Account,” or on the first page of your Verizon bill.
   • Or, if you need assistance, contact Verizon at 800-837-4966.
2. PIN number
   • Go to “My Profile” in the Verizon app or in a mobile browser, then “Number Transfer PIN” and select “Generate PIN.”
   • You can also dial #PORT (#7678) from the phone number you want to transfer. You’ll be directed to the “Number Transfer PIN” screen in the My Verizon app or mobile browser.
3. Turn off Number Lock
   • Under My Verizon, select Security Page
   • Select Number Lock
   • Select the number(s) you want to unlock
   • Select Save Changes

*Important: If you don’t know your pin number, you can reset it by going to vzw.com/PIN and sign in to your My Verizon account. Enter the new account PIN and then re-type the new account PIN in the designated box. Click Submit to confirm. You’ve successfully created your account PIN. You will get a notification that a PIN has been set up.

Verizon Prepaid

1. Account number
   • Make sure to disable your Number Lock in your account; then dial #PORT (#7678) from your Verizon phone. You’ll then receive a text containing your Account Number and a link to generate the Number Transfer PIN.
   • Or, contact Verizon Prepaid at 888-294-6804 for assistance.
2. PIN number
   • Make sure to disable your Number Lock in your account; then dial #PORT (#7678) from your Verizon phone. You’ll then receive a text containing your Account Number and a link to generate the Number Transfer PIN.
   • Or, contact Verizon Prepaid at 888-294-6804 for assistance.

Visible

1. Account number
   • After logging into your Visible account, go to the Account section (it’s the “Profile” tab if you’re on a desktop) to find your account number.
2. PIN number
   • After logging into your Visible account, go to the Account section (it’s the “Profile” tab if you’re on a desktop). Click on “Port-out PIN: Request via email” to request your 6-digit number transfer PIN.
   • If you’ve changed the email associated with your Visible account in the last 30 days, then click on “Request via chat” instead.
3. Turn off Number Lock
   • Log in to your Visible account
   • Under Privacy & Security, Select Manage Number Security
   • Select the arrow next to Locked and then make sure that Line Lock is untoggled

Vonage

1. Account number
   • Check the upper-right hand corner of your Vonage bill. Or, you can find it in your online account.
2. PIN number
   • It’s the number used to verify your account with Vonage. Contact Vonage at 732-944-0000 for assistance.

Walmart Family Mobile

1. Account number
   • Contact Walmart Family Mobile at 877-440-9758 for assistance.
2. PIN number
   • Contact Walmart Family Mobile at 877-440-9758 for assistance.

Xfinity Mobile

1. Account number
   • Check the upper right-hand corner of your Xfinity Mobile bill/invoice.
   • Or, contact Xfinity Mobile at 888-936-4968.
2. PIN number
   • After logging into your Xfinity Mobile online account, go to “Devices,” then select the phone number you want to port out.
   • Select “Transfer your number, cancel this line” at the bottom of the page to receive your PIN by text.