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Returns & Refunds
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Simply fill out the information below and our Customer Care team will review your refund request.
OUR RETURN POLICY
Official Return & Refund Terms
This Return Policy outlines the terms under which products and services purchased from Switch Mobile may be eligible for return or refund.
By purchasing from Switch, you agree to the terms below.
1. Service Plans
Non-Activated Plans
Service plans that have not been activated may be eligible for a refund if requested within 7 days of purchase.
Refund requests must be submitted before activation occurs.
Activated Plans
Once a service plan has been activated, it is considered used and is non-refundable. Wireless service begins immediately upon activation, and we are unable to reverse used service. Switch plans are month-to-month and may be canceled at any time before the next billing cycle.
2. Devices Purchased from Switch
Devices purchased directly from Switch may be returned within 14 days of confirmed delivery, provided that:
The device is in original, like-new condition
All original packaging and accessories are included
The device is not physically damaged
The device has not been reported lost, stolen, or involved in fraud
Switch reserves the right to deny returns that do not meet these conditions.
3. Return Authorization Required
All returns require prior authorization.
Customers must contact Support@SwitchMobile.com to initiate a return request.
Do not ship products back without receiving return instructions. Unauthorized returns may not be accepted.
4. Refund Processing
Approved refunds will be issued to the original method of payment.
Refund processing generally occurs within 5–10 business days after the returned device is received and inspected.
Bank processing times may vary.
5. Non-Returnable Items
The following are not eligible for return:
Activated service plans
SIM cards that have been activated
Promotional or free items
Devices with physical damage
Devices missing components
6. Shipping Costs
Original shipping charges are non-refundable unless the return is due to a confirmed shipping error or defective device.
Return shipping instructions will be provided upon approval.
7. Policy Changes
Switch reserves the right to update this Return Policy at any time.
The most current version will always be available on this page.
Questions?
For questions regarding this policy:
SIM Cards & eSIM Plans
If you purchased a plan but have not activated it, you may request a refund within 7 days of purchase. Once a plan has been activated, it is non-refundable. Wireless service begins immediately upon activation, so we’re unable to reverse used service.
DEVICE PURCHASED THROUGH SWITCH
If you purchased a device directly from Switch:
You may request a return within 14 days of delivery, provided that:
- The device is in original condition
- The device is not damaged
- All original packaging and accessories are included
- The device is not reported lost or stolen
Return shipping instructions will be provided after your request is approved. Refunds are processed once the returned device is received and inspected.
WHAT IS NOT ELIGIBLE FOR RETURN
- Activated service
- Damaged devices
- Devices missing components
- SIM cards that have been activated
- Promotional items
REFUND TIMING
Once your return is approved and received:
• Device refunds are typically processed within 5–10 business days
• Refunds are issued to the original payment method
Processing times may vary depending on your bank.
A QUICK REMINDER
Switch is month-to-month.
Pay As You Go is $25.
Unlimited is $50.
No hidden fees.
No surprise price jumps.
And if you refer a few friends, your plan can practically cover itself with the $4 per line recurring referral.
